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Zappos.com Customer Testimonials (10244 total)

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Thank you Zappos! Your customer service is second to none! You are the best. That is why you have so many loyal customers - including me!

Patti │ 01/19/2017

Good morning- I just wanted to send a thank you to Zappos. I've been struggling with finding the right style and size for a shoe. I've purchased and and then returned several times from you. I completely appreciate the selection, speedy delivery and free returns. It's like going to the store without needing to leave the house. I'm confidant that I've found a pair and couldn't be more excited. Have a good day and again, thank you!!!

Katelynn │ 01/19/2017

I luv this app! This is so cool! Just a friendly note to pass along!

Joe │ 01/19/2017

You guys really have the best customer service ever. Thank you and I will donate this pair to a person in need.

Bridget │ 01/19/2017

I think the word amazing is so over used - it's meaning is diluted, lost, so I avoid it at all cost. However, with regard to my orders and how quickly the exchange was processed I have to say you guys are AH-MAZING!!! Your customer service is unmatched! I will continue to be a loyal customer and gladly share my experiences with others. Zappos ROCKS!

Judith │ 01/19/2017

Thank you SO MUCH!!! You are the BEST!!

Meghann │ 01/19/2017

Hello Zappos! My husband is a human unicorn piñata for Halloween this year. He used Zappos boxes to create the costume. I will be dressing at the bday girl and will get the pleasure of hitting him with a bat. Hahaa. Our 5 and 2 years old girls are also in on the theme with their costumes too. What do you do with your Zappos box? Zappos- think outside the box Haha just brainstorming for your new advertising call.

Laurie │ 01/09/2017

Just wanted to thank you again, a great company to deal with and great prices. I will definitely be shopping in the future.

Randall │ 10/10/2016

Wow!!! Thank you so much! I thought this was a hoax, but I am wearing my new sandals today! Thanks you Zappos! I am always window shopping, and have not left you!

Myrddin │ 10/10/2016

Thank you! How do you do it? Your orders are arriving in almost 12 hours after I place them. Sort of miraculous. My daughter's required uniform shoes for school arrived so fast. And then she found out they didn't fit. So I ordered the replacement pair last night around 8:30 pm est, and they arrived on my front porch this morning at 10:20? Just wow. Thank you!

Barbara │ 10/10/2016

I do not think I've ever used a more user-friendly and fun shopping app!! Thank you for making things so easy.

Nicole │ 10/10/2016

You guys are the platinum standard for retail. Thank you.

John │ 10/10/2016

Thank you - this is much appreciated! Was definitely frustrated that both of the shoes I wanted were out of stock when I looked on your site over the last 3 wks. Your customer service is the best!

Kendra │ 10/10/2016

Just a little note to let you guys know how awesome you are! I had to make 2 returns back to back because of size issues and you guys made it easy as pie. This will definitely further seal my business with you in stone. Much appreciated with a big slap on the back for a job well done. Please let the 2 women I spoke with know how much I thank them for their pleasant and positive phone skills and make them feel appreciated.

Adeena │ 10/10/2016

This worked great! I was indeed logged into a different account. Thanks for your help, and as always thanks to Zappos for such great customer service.

Emily │ 10/10/2016

I don't have a question - I just wanted to tell you who reads this that I have always been satisfied with my Zappos experiences, and on Wednesday I toured your facility as part of a work event. It was the highlight of my week, and this southern girl was proudly wearing her Jack Rogers sandals ordered thru your company while there. You guys are the model of customer service, and I appreciate the opportunity to see your insides! As of a few hours ago, I'm happily back home safe and sound on the east coast, but will definitely share some Zappos love when my Raleigh friends ask how my (yawn) work trip was this week. Keep up the great work, and thanks again for what you do :)

Jennifer │ 10/10/2016

Thank you for letting me know. You are an incredibly efficient organization to work with. I am really impressed.

Irmgard │ 10/10/2016

Zappos is an amazing company! It was so easy to get an exchange and then have help with a return. This is my far the best company I have worked with on-line and on the phone. In fact I was able to visit with a customer service rep who is originally a fellow mid-westerner! Keep up the good work. It is truly a pleasure to work with such an accommodating company!

Nancy │ 09/19/2016

Thank you for making returns easy; a very efficient company.

Lesley │ 09/19/2016

Thank you for the great customer service!

Joshua │ 09/19/2016

I have been attempting to purchase the right pair of shoes for my wedding party. I have bought and returned and bought and returned several times. Not once was I questioned or denied in exchanges or had any issues. With that being said, please extend a huge thank you to the team from my fiancé and me. We really appreciate everything you guys have done for us.

Jimmy │ 09/19/2016

I spoke with my daughter just a few minutes ago (I believe she will be sending a thank you as well) and I would like to commend your company on the absolutely excellent customer service you offered her just a few minutes ago. She had ordered shoes for her daughter who is a toddler (my granddaughter) and unfortunately, while wearing the shoes for the first time two days ago she took a hard tumble on the concrete, cutting her lip. My daughter called customer service and spoke with Steve who could not have been more gracious. She was hesitant about asking to return the shoes because they had been worn once however, Steve offered to refund the purchase price and then on top of it, said that if my daughter would like, she should go ahead and donate the shoes to a charity. All I can say is wow! This is what makes a great company and I am grateful, as is my daughter that you responded in the manner that you did. Thank you Zappos!!

Kandie │ 09/19/2016

Thank you so much. Shopping at Zappos is such a breeze!

Ronda │ 09/19/2016

Zappos, you all are great to deal with and I will order again. Thank you.

Judy │ 09/19/2016

My niece Pamela called to place an order to purchase shoes for my grandson to help. She told you my story and Zappos jumped right to help me with the shoes and then surprised me with a book bag and supplies so my grandson will have everything for school. My niece Pam helps everyone she can she is very giving person. She told me this morning she hasn’t gotten any supplies for her 9 year old son. I am willing to share some with her because she always thinks of the others before herself. She is a single trying to make it but still helps others. But I want to thank Zappos from the bottom of my heart for the happiness you brought to my family, I want to thank Kayla L. and the Zappos family.

Anonymous │ 09/19/2016
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